Resetting Officescan 10.X Console Password

I had a customer that was locked out of their console.  The previous IT employee had made no records that could be found of the password and shy of rebuilding the server install from scratch things were looking dim.

I found some information on the web about how to "hack" the root password for the console and get in.  To my surprise this one actually works.  No editing of the .ini files or any other things you'll see at the top of the Google list actually worked for me.  This does and here's how you do it:

1. MAKE A BACKUP OF C:\Program Files\Trend Micro\Officescan\PCCSRV\Private\AuthorStore\TrendAuthDef.xml - this is just in case this process fails.  You need a way to recover.

2. Open the C:\Program Files\Trend Micro\Officescan\PCCSRV\Private\AuthorStore\TrendAuthDef.xml file in edition.

3. Replace the Root password information at the bottom of the file as shown below:

Pwd=”!CRYPT!523F7DC2E525044E2800FCDEA7E5D78B70C0A4165387060525E3EE66D5D2D2F460EA361E712B5F871FD473C7A6C"

**Note: Replace only the portion for the root. If there are other accounts showing do not delete or change them in any way.

4. Restart the OfficeScan Master Service.

5. Log in as root and use “trendmicro” as the password.

6. Change the root password to something more secure by going to Administration -> User Accounts.

This should take no longer than a few minutes. 

Good luck! 

iTunes64.msi Missing During Install/Upgrade of iTunes

I've bumped up against this one a couple of times but being as I don't update iTunes often I had forgotten the fix.  To help you out and of course so I can reference this later here's the fast way to get around this that actually works.

1. Download iTunes64setup.exe from Apple.
2. Extract the exe using a program such as WinRAR.
3. Run the installer.  Once it stops and asks where iTunes64.msi is simply point it there and the install will continue and complete.

Now one more thing...

I have seen even this not work.  If that's the case simply run the new iTunes64.msi from inside the folder you extracted and it will bypass the need to look for itself and will install over and upgrade your existing iTunes install with no loss of information.

Hope this helps out.  It sure saves a lot of time messing with Microsoft Fix-it (doesn't work) or doing registry edits (doesn't work).

Exchange 2010 Error: A reboot from a previous installation is pending.

If you are seeing this error while trying to apply an Exchange SP or RU and you have restarted here's a quick fix for it:

**MAKE SURE YOU RESTART FIRST JUST TO MAKE SURE IT IS NOT CLEARING**

Delete the  below key from the registry:
 HKLM\SYSTEM\CurrentControlSet\Control\SessionManager\PendingFileRenameOperations

After this you will be able to continue your service pack install.

Good luck.

Exchange SP2 Install Error: This Server Role Can't Be Installed Because the Following Roles...

Mailbox role

Error: this server role can't be installed because the following roles aren't current: AdminToolsRole MailboxRole

Here's the fix for it:

Open REGEDIT

1. HKLM\Software\ExchangeServer\V14\AdminTools\ConfiguredVersion

Change ConfiguredVersion from 14.1.218.5 to 14.2.247.5

2. Repeat this process for the other keys labeled TRANSPORTROLE or MAILBOX role as needed.  The different versions on those numbers are the source of the problem.

3.  Restart server and then start Exchange 2010 SP2 setup again.

Good luck!

PST Capture Tool Setup and Use

Exchange PST Capture Use

There's a few things to do to get this to work properly.  Here's how mine is setup and I have no problems pulling PST files into Exchange 2010.

1. Windows 7 Professional on the domain.

2. Install .NET 4.5 framework.

3. Install Powershell 3.0.  It's part of the Windows Management Framework.  Download HERE.

4. Install Outlook 2010.  Make sure you use the 64-bit version.  Even if the PST file comes from a 32-bit machine.  This is because Exchange 2010 is 64-bit.

5. Run this command using Exchange Powershell  "New-ManagementRoleAssignment -Role "Mailbox Import Export" -User "PSTImportUser"

**If you do not run the Powershell command you will get ERROR OPENING MAILBOX**

6. Install PST Capture.

Once these things are done you are ready to pull the PST files into Exchange using PST Capture.

I highly recommend you go into Settings and remove the check box  beside "Create a subfolder for each PST file".  This will put all mail into the proper folder structure as what is inside the PST.

Also make one more edit under Non-mail items. Check both boxes so it will get their calendar, contacts, etc.

That's pretty much it.  The rest inside PST Import is pretty easy to understand and you're on your way to importing files as needed into a new or existing Exchange server.

Good luck!