Resetting Officescan 10.X Console Password

I had a customer that was locked out of their console.  The previous IT employee had made no records that could be found of the password and shy of rebuilding the server install from scratch things were looking dim.

I found some information on the web about how to "hack" the root password for the console and get in.  To my surprise this one actually works.  No editing of the .ini files or any other things you'll see at the top of the Google list actually worked for me.  This does and here's how you do it:

1. MAKE A BACKUP OF C:\Program Files\Trend Micro\Officescan\PCCSRV\Private\AuthorStore\TrendAuthDef.xml - this is just in case this process fails.  You need a way to recover.

2. Open the C:\Program Files\Trend Micro\Officescan\PCCSRV\Private\AuthorStore\TrendAuthDef.xml file in edition.

3. Replace the Root password information at the bottom of the file as shown below:

Pwd=”!CRYPT!523F7DC2E525044E2800FCDEA7E5D78B70C0A4165387060525E3EE66D5D2D2F460EA361E712B5F871FD473C7A6C"

**Note: Replace only the portion for the root. If there are other accounts showing do not delete or change them in any way.

4. Restart the OfficeScan Master Service.

5. Log in as root and use “trendmicro” as the password.

6. Change the root password to something more secure by going to Administration -> User Accounts.

This should take no longer than a few minutes. 

Good luck!